For customers in the UK Soul Survivor offers Standard and Priority Shipping options.
Please note that orders may take longer when our confrences are on and for a week before and after them. This is because we are transfering an office in Watford into fields in various locations. If we can't fullfil your order during this time for any reason then we'll let you know as soon as you can- thanks for your understanding!
Standard shipping is FREE. Your order will be dispatched 3-5 working days after you place it and will be sent using the Royal Mail SecondClass post service. For an idea of delivery times, see the table below.
|Order on||Delivery Estimate|
|Monday||Monday - Thursday the following week|
|Tuesday||Tuesday - Friday the following week|
|Wednesday||Wednesday - Saturday the following week|
|Thursday||Thursday -Monday the following week|
|Friday||Friday - Tuesday the following week|
|Saturday||Friday - Tuesday the following week|
|Sunday||Friday - Tuesday the following week|
If you need your item more quickly, opt for Priority delivery for£2.50. Your order will be dispatched 1-2 working days after you placeit and will be sent using the Royal Mail First Class post service. Foran idea of delivery times, see the table below.
|Order on||Delivery Estimate|
|Monday||Wednesday - Friday the same week|
|Tuesday||Thursday - Saturday the same week|
|Wednesday||Friday - Monday the same week|
|Thursday||Saturday - Wednesday the same week|
|Friday||Tuesday - Thursday the same week|
|Saturday||Tuesday - Thursday the same week|
|Sunday||Tuesday - Thursday the same week|
If there is a problem with sending your order (an item is out of stock,for example), we will e-mail you to let you know and to tell you whatwe are going to do about it.
We use Royal Mail for all deliveries. It is your responsibility tocheck if Royal Mail are experiencing delays either locally ornationally and we cannot be held responsible if they are.
Please wait three days after the estimated delivery date beforecontacting us about a missing order. During that time, we recommendthat you ask your local postal sorting office if they have alreadytried to deliver it and ask your neighbours if the package has beenleft with them.
You should also check that the delivery address you gave us is correct.If your order has not arrived three days after the estimated deliverydate, please email us at firstname.lastname@example.org and we will do our best to locate it.
Shipping on international orders is charged based on the order weight. Please see the table below. Please note we are currently unable to post orders to Australia.
|Europe||Rest of the World|
|up to 300g||£2.50||£3.50|
Soul Survivor offers a 7 day satisfaction guarantee. If you aren't completely happy with your purchase please e-mail email@example.com and ask for a returns number.
We will then give you the returns number and our FREEPOST addressto return your item to. A replacement and any appropriate refund willbe sent as soon as the item arrives back with us. Please note thatclothing does not qualify for use with our freepost address.